
Global Customer Support Specialist
1 day ago
Are you naturally inclined to help others? If so, we're looking for someone who can deliver timely and friendly support in both French and English via calls and chat. This role is perfect for those who thrive in a global environment.
Key Responsibilities- Provide accurate and efficient support in multiple languages
- Troubleshoot customer issues and guide them through solutions
- Log all customer interactions
- Identify trends and share feedback to improve processes
- Collaborate with colleagues to stay updated on priorities
- Represent the brand with professionalism and patience
- Fluency in French and English (spoken and written)
- At least 1 year of customer service experience
- Experience with bilingual customer support is an advantage
- Knowledge of tools like Zendesk, Gorgias, or similar platforms
- Calm under pressure and solution-oriented
- Strong attention to detail and a genuine desire to help people
- Comfortable working remotely and collaborating with a distributed team
- Remote work opportunities
- Competitive pay with annual reviews
- Paid time off to recharge
- Monthly health stipend
- Performance bonuses based on KPIs
- A dynamic team that values growth, accountability, and human connection
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