Chief Customer Experience Specialist
1 week ago
About Our Client
This healthcare company uses AI and predictive analytics to improve medical data insights for healthcare professionals.
Job Description
- As the first point of contact, provide exceptional customer support and troubleshoot technical issues.
- Collaborate with internal teams to enhance the platform and ensure customer satisfaction.
- Utilize strong communication and technical skills to deliver fast, effective solutions in a fast-paced environment.
- Provide world-class customer support via various channels to a global customer base.
- Troubleshoot complex issues and deliver resolutions to ensure customer success.
- Collaborate with teams to address customer pain points and drive platform improvements.
- Maintain and update support documentation for both internal and external use.
- Advocate for customer needs by providing valuable feedback to improve services.
The Ideal Candidate
- At least 5+ years of experience in technical support in the SaaS or technology industry.
- Exceptional English communication skills, written and verbal.
- Proficient in using support tools like Intercom and other relevant software.
- Strong technical aptitude for troubleshooting and resolving customer issues.
- Knowledge of APIs, technical integrations, and basic coding skills.
- Ability to work independently in a fast-paced environment.
- Passion for building trust and relationships with customers.
- Flexible to work US hours, including varying schedules and weekends.
What We Offer
- Fully Remote Work Setup
- Competitive Salary
- Opportunity to be part of the founding team
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