Customer Experience Specialist
1 week ago
MCI is seeking a highly skilled Customer Experience Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences through inbound and outbound calls.
Key Responsibilities:
- Resolve customer issues efficiently and effectively.
- Research and retrieve information to support customer needs.
- Accurately document interactions and process claims.
- Guide customers through options to find the best solutions.
- Follow scripts, policies, and procedures while using available resources.
Requirements:
- Must have prior call center experience.
- Strong proficiency in English, both written and spoken.
- Ability to work from home with high-speed internet connection.
- Excellent communication and problem-solving skills.
Benefits:
- HMO coverage plus dependent.
- Dental coverage.
- Allowances for rice, clothing, laundry, and meals.
- Performance and loyalty bonuses.
Working Conditions:
This role operates in a professional office environment with minimal physical demands.
Reasonable Accommodation:
MCI provides reasonable accommodation when requested by a qualified applicant or employee with a disability.
Equal Opportunity Employer:
MCI is an equal opportunity employer committed to diversity and inclusion.
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