
Business Support Specialist
2 days ago
Job Title: Business Operations Assistant
Job Description:We are seeking a highly organized and detail-oriented Business Operations Assistant to join our team. As the frontline representative for our online store, you will provide timely customer service and assistance, ensuring that orders are processed efficiently to maintain a positive experience and strengthen customer connections to our brand.
The ideal candidate will have strong communication skills, with a customer-centric approach, and be able to address inquiries, resolve complaints, and process orders promptly.
Key Responsibilities:- Customer Service: Act as the primary contact for online customers, addressing inquiries, resolving complaints, and processing orders in a timely manner.
- Inventory Management: Monitor and manage inventory levels, ensuring accurate stock counts and timely restocking of products.
- Order Processing: Oversee the order fulfillment process, including picking, packing, and shipping orders to ensure timely delivery.
- Product Listings: Create, edit, and maintain product listings on our e-commerce platform, ensuring accurate descriptions and pricing.
- Data Entry: Maintain accurate records of sales, inventory, and customer interactions in our database.
- Reporting: Generate regular reports on sales performance, inventory levels, and customer feedback to support decision-making.
- Excellent Customer Service Skills: Strong communication skills with a customer-centric approach, ability to address inquiries, resolve complaints, and process orders promptly.
- Inventory Management Expertise: Experience in monitoring and managing inventory levels, ensuring accurate stock counts, and coordinating timely product restocking.
- Order Fulfillment Proficiency: Proven ability to oversee the entire order fulfillment process, including picking, packing, and shipping orders to ensure timely delivery.
- E-commerce Platform Knowledge: Strong understanding of e-commerce platforms, particularly in creating, editing, and maintaining accurate product listings.
- Data Management Skills: Proficiency in maintaining accurate records of sales, inventory, and customer interactions in databases.
- Analytical and Reporting Abilities: Capability to generate and interpret reports on sales performance, inventory levels, and customer feedback to support decision-making.
- Technical Aptitude: Familiarity with CRM systems, Microsoft Excel, and other relevant software. Quick learner of new tools and technologies.
- Work From Home Setup
- Paid Time Off (PTO)
- Paid Holidays
- Health Maintenance Organization (HMO) Benefits
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