Senior Staffing Manager

6 days ago


Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full time

About TASQ Staffing Solutions

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We are seeking a skilled Senior Staffing Manager to join our team in Mall of Asia, Pasay City.

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Job Summary:

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This role involves leading a team of WFM Analysts and utilizing data-driven approaches to optimize workforce planning and scheduling.

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Responsibilities:

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  • Develop and implement long-range and short-term forecasts at various intervals (daily, weekly) to ensure accurate staffing levels.">
  • Create, update, and maintain staff models & resource plans, publishing weekly updates.">
  • Design and generate schedules that balance service goals with employee preferences.">
  • Analyze complex problems using data-driven insights and common sense.">
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Requirements:

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To be successful in this role, you must possess:

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  • 4+ years of experience in Workforce Management within a contact center environment.">
  • 2+ years of expertise in Scheduling and Forecasting.">
  • A strong sense of personal urgency and accountability.">
  • The ability to work independently with minimal supervision.">
  • Hands-on skills in Forecasting and Scheduling tools like Blue Pumpkin/Impact 360 or Aspect eWFM.">
  • Proficiency in working directly with onshore client teams.">
  • A willingness to adapt to changing circumstances and priorities.">
  • A high level of proficiency in the English language.">
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What We Offer:

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TASQ Staffing Solutions offers competitive salaries based on industry standards. The estimated salary for this position is PHP 150,000 - 200,000 per annum, depending on qualifications and experience.

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Other benefits include:

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  • A dynamic and supportive work environment.">
  • Opportunities for professional growth and development.">
  • A collaborative team atmosphere.">
  • A comprehensive compensation package.">
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Location:

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Mall of Asia, Pasay City.

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Work Schedule:

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Will consider candidates willing to work night shifts.



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