Client Service Representative

1 day ago

Pasay, National Capital Region, Philippines beBeeCompassionate Full time $10,000 - $12,000
Job Description

The Reception and Intake Specialist will act as the first point of contact for clients, prospects, and others in the community. This role is critical to the firm's operations and requires a high level of motivation, proactivity, and accountability.

The ideal candidate will have experience in the BPO industry, particularly in night shifts. They should be self-motivated, compassionate, and reliable, with excellent communication skills.

This position involves managing requests, inquiries, and support of client and prospect needs; responding to emails; resolving issues; providing copies of documents; and updating CRM. The specialist will also make outbound calls to schedule/confirm appointments and follow up with leads.

Key Responsibilities
  • Daily Client Support: Manage requests, inquiries, and support of client and prospect needs; respond to emails; resolve issues; provide copies of documents; update CRM. Trained to handle 90% of matters independently. Success Metric: no more than 10% of client requests delegated.
  • Respond to incoming messages via the general email inbox within 1 business day.
  • New Client Intake: Gather information via phone and complete the intake form; calls will be inbound/outbound. Follow up with prospective clients via email and notify next steps; schedule non-attorney meetings or refer to another firm. Follow up within 24 hours of CRM review.
  • Inbound Calls: Answer ~25 inbound calls per day; build caring and patient rapport with clients aged 55+.
  • Outbound Calls: ~25 outbound calls per day to schedule/confirm appointments and follow up with leads. Completion metric: 100% of outbound calls scheduled for the day are completed; up to two days per month may be excused.
Requirements
  • 2 years of experience in the BPO industry
  • 2 years of working night shifts
  • Demonstrates learning mindset, compassion, patience, and reliability
Benefits
  • Work from Home
  • 10 Days Paid Time Off Annual
  • 5 days after 90 days; 5 more after 6 months
  • 14 Paid US Holidays
  • 13th Month Bonus
Application Process
  • Apply online
  • English Grammar Test (approximately 15 minutes)
  • The ALL IN Assessment (approximately 35 minutes)
  • Initial Interview via Zoom (approximately 15 minutes)
  • Online Skills Test (approximately 10 minutes)
  • Virtual Interview via Zoom (approximately 1.5 hours)
  • Virtual Shadow Day – Paid $25 USD

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