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Strategy and Quality Leader

7 days ago

Makati City, National Capital Region, Philippines Canva Full time
About the Role

The Global User Voice Enablement Group is on a mission to delight users in every interaction with Canva by empowering every specialist to deliver outstanding support. As a Strategy and Quality Lead, you'll play a crucial role in ensuring Canva's knowledge base and support content remain world-class, helping users find solutions independently and efficiently.

Responsibilities

As a key member of our team, your responsibilities will include:

  • Strategic Leadership & Business Transformation: Lead and mentor a high-performing team through periods of significant business change and transformation.
  • Digitalisation of Quality Assurance: Spearhead the digital transformation of our Quality Assurance function in customer support, implementing an Auto QA framework capable of auditing hundreds of thousands of support tickets.
  • Talent Development & Team Empowerment: Foster a growth mindset within the team by setting clear, actionable goals and providing nuanced, timely feedback.