Strategy and Transformation Lead

1 week ago

Makati City, National Capital Region, Philippines Canva Full time
Strategy and Transformation Lead - Service Quality
  • Full-time
  • Recruitment type: Permanent

Join the team redefining how the world experiences design.

Thanks for stopping by. We know job hunting can be a little time-consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.

Where and how you can work

Our flagship campus is in Sydney, Australia, but with many of our Canvanauts calling the Philippines home, our office in Manila is a buzzing place. This role is encouraged to be on a hybrid setup so we've created an environment that truly empowers you to thrive.

What you'd be doing in this role

As Canva scales, change continues to be part of our DNA. This role blends strategic leadership with hands-on execution, ensuring that service quality remains exceptional while driving business transformation.

At the moment, this role is focused on:

  • Strategic Leadership & Business Transformation:
    • Lead and mentor a high-performing team through periods of significant business change and transformation.
    • Develop and execute a digital strategy that leverages technology and Generative AI that changes the status quo and drive operational excellence.
    • Build and deploy innovative programs, solutions, and initiatives across a global organization, ensuring seamless integration with cross-functional teams including customer support, engineering, product management, and quality.
  • Digitalisation of Quality Assurance:
    • Spearhead the digital transformation of our Quality Assurance function in customer support, implementing an Auto QA framework capable of auditing hundreds of thousands of support tickets.
    • Generate actionable insights from automated audits to continuously improve customer experience.
  • Craft and communicate a compelling vision and strategy that delivers exponential improvements in customer experience.
  • Navigate complex organizational challenges, engaging with stakeholders from diverse specialties to align operational needs with cutting-edge technological solutions.
  • Talent Development & Team Empowerment:
    • Foster a growth mindset within the team by setting clear, actionable goals and providing nuanced, timely feedback.
    • Inspire personal and professional growth by championing talent evolution, skill enhancement, and high performance.
    • Create a culture that encourages team members to push boundaries, aligning individual career aspirations with broader business objectives in line with Canva's value of Pursuing Excellence.
  • Embodying Canva's Values:
    • Serve as an empathetic leader who embodies and promotes Canva's core values.
    • Drive a collaborative and inclusive work environment that champions creativity, innovation, and continuous improvement.

You're probably a match if:

  • You're a strategic leader with a proven track record in business transformation, skilled in stakeholder management across diverse specialties.
  • You balance high-level vision with hands-on execution, anticipating challenges while rolling up your sleeves to drive meaningful change.
  • You have deep expertise in digital strategy and automation, leveraging AI and technology to solve operational challenges and enhance customer experience.
  • You're a strong communicator and collaborator, fostering open dialogue across teams and influencing key decisions.
  • You thrive in fast-paced, high-growth environments, guiding teams through scale, transformation, and continuous improvement.
  • You have experience working with quality teams in customer support, understanding how service quality impacts business outcomes.

About the team

The Global User Voice Enablement Group is on a mission to delight users in every interaction with Canva by empowering every specialist to deliver outstanding support. This team plays a crucial role in ensuring Canva's knowledge base and support content remain world-class, helping users find solutions independently and efficiently.

What's in it for you?

Achieving our crazy big goals motivates us to work hard—and we do—but you'll experience lots of moments of magic, connectivity, and fun woven throughout life at Canva, too. We also offer a range of benefits to set you up for success both in and outside of work.

Here's a taste of what's on offer:

  • Equity packages - we want our success to be yours too.
  • Inclusive parental leave policy that supports all parents & carers.
  • An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more.
  • Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally.

Check out lifeatcanva.com for more info.

Other stuff to know

We make hiring decisions based on your experience, skills, and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

We celebrate all types of skills and backgrounds at Canva, so even if you don't feel like your skills quite match what's listed above—we still want to hear from you

Please note that interviews are conducted virtually.

#J-18808-Ljbffr

  • Strategy and Transformation Lead

    1 week ago

    Makati City, National Capital Region, Philippines black Full time

    Job Description Join the team redefining how the world experiences design.Thanks for stopping by. We know job hunting can be a little time-consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.Where and how you can workOur flagship campus is in Sydney, Australia, but with many of our Canvanauts calling the...

  • Cloud Transformation Lead

    1 hour ago

    Makati City, National Capital Region, Philippines SC Johnson Full time

    About the RoleWe are seeking an experienced Cloud Transformation Lead to join our Infrastructure and Operations team. In this role, you will be responsible for the planning, management, support, and oversight of SCJ's Hybrid Cloud environment.The Infrastructure and Operations team owns the full product lifecycle for Windows, Linux, and Unix-based...

  • Business Transformation Lead

    1 hour ago

    Quezon City, National Capital Region, Philippines Australia and New Zealand Banking Group Limited Full time

    Role ResponsibilitiesWe are seeking a highly skilled Business Transformation Lead to join our team in Manila. As a Business Transformation Lead, you will be responsible for driving business transformation initiatives that achieve commercial goals.Your primary responsibilities will include:Leading business transformation initiatives to achieve commercial...

  • Chief of Strategy, PMO, and Transformation, Philippines

    4 days ago

    Makati City, National Capital Region, Philippines Manulife Full time

    We are seeking a strategic and dynamic leader for the role of Chief of Strategy, PMO and Transformation at Manulife Philippines. This pivotal position is responsible for aligning and executing strategic initiatives to achieve business objectives, integrating strategic oversight, project management leadership, and transformative change management.The...

  • Process Transformation Lead

    3 days ago

    Makati City, National Capital Region, Philippines John Clements Recruitment Inc. Full time

    We are looking for a Process Transformation Lead to join our team at John Clements Recruitment Inc. As a Process Transformation Lead, you will be responsible for leading process transformation initiatives across the organization.Your key responsibilities will include:Managing process migrations and document creation/developmentCreating tools to support...

  • Transformation Leader

    4 days ago

    Makati City, National Capital Region, Philippines Manulife Full time

    We are seeking a visionary Transformation Leader to drive strategic growth and operational excellence at Manulife Philippines. This pivotal role involves aligning and executing business objectives, integrating strategic oversight, project management leadership, and transformative change management.The successful candidate will convert strategic visions into...

  • Digital Transformation Lead

    4 days ago

    Makati City, National Capital Region, Philippines Netzwelt, Inc Full time

    Position DescriptionWe are seeking a highly motivated Digital Transformation Lead to join our team and help drive digital transformation initiatives across various industries. The ideal candidate will have 7+ years of experience in enterprise software development and a strong background in leading game-changing projects. You'll work closely with our...

  • FICO Transformation Manager

    17 hours ago

    Makati City, National Capital Region, Philippines Pan Asia Resources Philippines Inc Full time

    A FICO transformation manager role at Pan Asia Resources Philippines Inc involves leading large-scale multi-site ERP implementations and developing strategies for business process improvement.The successful candidate will have extensive experience in SAP implementation and possess strong leadership and communication skills.Key Responsibilities:Lead change...

  • Transformation and Innovation Officer

    7 days ago

    Makati City, National Capital Region, Philippines Manulife Insurance Malaysia Full time

    We are seeking a highly driven and innovative Transformation and Innovation Officer to join our team at Manulife Philippines. The successful candidate will be responsible for developing and implementing business strategies, leading project management, and driving transformation efforts to achieve business objectives.This role involves collaborating with the...

  • Strategic Transformation Leader

    7 days ago

    Makati City, National Capital Region, Philippines Manulife Insurance Malaysia Full time

    At Manulife Philippines, we are seeking a highly skilled and experienced Strategic Transformation Leader to join our team. The successful candidate will be responsible for driving strategic initiatives, leading project management, and overseeing transformation efforts to achieve business objectives.This pivotal role involves collaborating with the CEO and...

  • Transformation Lead

    1 day ago

    Quezon City, National Capital Region, Philippines Michael Page Full time

    Company OverviewThe organization operates in the retail sector, maintaining a strong reputation for quality and customer satisfaction.This commitment to excellence has enabled the company to establish a significant presence in the market.Job DescriptionFoster a transformation mindset among departments under Operations Group by facilitating process analysis,...

  • Digital Transformation Specialist

    6 days ago

    Makati City, National Capital Region, Philippines TechShake Full time

    We are seeking a Digital Transformation Specialist to join our team at TechShake.About the RoleYou will be responsible for driving revenue growth by identifying and acquiring new customers, building strong relationships, and providing tailored solutions to meet their business needs.This is a fantastic opportunity for someone with a passion for digital...

  • Chief of Strategy and Operations

    7 days ago

    Makati City, National Capital Region, Philippines Manulife Insurance Malaysia Full time

    We are seeking a highly motivated and results-driven Business Development Director to join our team at Manulife Philippines. The successful candidate will be responsible for developing and implementing business strategies, leading project management, and driving transformation efforts to achieve business objectives.This role involves collaborating with the...

  • Digital Transformation Lead

    4 days ago

    Quezon City, National Capital Region, Philippines SVEN - The Digital 1st Agency Full time

    As a Digital Transformation Lead at SVEN, you will oversee the overall creative operations for assigned accounts, ensuring seamless planning and execution. You will engage senior clients with an unparalleled understanding of their needs and collaborate with art directors, strategy managers, and digital development heads to deliver holistic and timely project...

  • Digital Transformation Consultant

    4 days ago

    Makati City, National Capital Region, Philippines Hexa Business Full time

    Transform Your Career as a Digital Transformation ConsultantAbout Hexa BusinessWe are a visionary organization driving digital transformation through technology innovation. Our team is committed to empowering talent and operating with a customer-centric approach.Job DescriptionThis role requires a seasoned Business Development Executive to drive growth by...

  • Media Strategy Lead

    4 days ago

    Makati City, National Capital Region, Philippines Manulife Full time

    About the RoleWe are seeking an experienced Media Strategy Manager to join our dynamic and growing global team. In this role, you will lead the development and execution of integrated marketing strategies that drive tailored customer journeys.As a key member of our global digital marketing team, you will work closely with market segments teams and creative...

  • Innovation and Growth Lead

    4 days ago

    Makati City, National Capital Region, Philippines Dynamic Strategy Solutions Experts Corporation Full time

    We are seeking an experienced Innovation and Growth Lead to join our team at Dynamic Strategy Solutions Experts Corporation. As a key member of our marketing department, you will be responsible for designing and executing innovative marketing plans to enhance brand visibility and drive business growth.Key Responsibilities:Plan, implement, and optimize...

  • Digital Transformation Lead

    4 days ago

    Makati City, National Capital Region, Philippines FrieslandCampina Full time

    Role DescriptionWe are seeking a highly skilled Business IT Analyst to join our team in the Philippines. As a Business IT Analyst, you will be responsible for all IT solutions within the Finance-to-Manage / Record-to-Report workstream to support our business operations. Your primary goal will be to continuously improve the solutions we offer to the business...

  • Digital Transformation Leader

    17 hours ago

    Makati City, National Capital Region, Philippines Pan Asia Resources Philippines Inc Full time

    A career in digital transformation at Pan Asia Resources Philippines Inc will provide you with the opportunity to help clients maximise the value of their SAP investment.We focus on delivering business-led, technology-enabled change for our clients, including industry-specific enterprise resource planning and the latest in mobile, analytics, and cloud...

  • Marketing Strategy Lead

    1 hour ago

    Makati City, National Capital Region, Philippines TASQ Staffing Solutions Full time

    About TASQ Staffing SolutionsWe are a staffing solutions company specializing in placing professionals in marketing roles.Job DescriptionAs an Assistant Brand Manager, you will be responsible for developing and executing short-term and long-term awareness and trial generation plans, particularly focusing on digital and on-ground activation. You will also...