Payment Solutions Support Specialist

2 days ago


Province of Palawan, Mimaropa, Philippines beBeeCustomerService Full time ₱261,466 - ₱343,841

Every day, millions of people use our payment solutions to move money between buyers and sellers. Our team helps over 3 million companies grow with confidence and achieve amazing results. We are driven by our passion for success and deliver best-in-class payment technology.

About This Role

We receive and respond to technical customer service requests, inquiries and problems via telephone, email, chat or SMS. You will utilize various databases to select the best processing method and explain the solution to the client to resolve the inquiry.

Your Responsibilities
  • Resolve client and/or merchant technical support issues relating to point of service (POS) products, including dial-up card swipe terminals.
  • Begins to build base knowledge of POS products, policies, customer service procedures, and compliance guidelines through ongoing training.
What We Look For in This Role
  • High School Diploma or Equivalent
  • No Relevant Experience Required
Our Desired Skills and Capabilities
  • Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes.
  • Supervision - Receives detailed instructions and follows established procedures on all work, requires instructions on all assignments.
  • Computer Skills - Basic computer skills
  • Industry Knowledge - Ability to develop basic payments industry knowledge
  • Research - Basic ability to research issues and resolve customer inquiries

We are an equal opportunity employer and provide equal employment opportunities without regard to race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information, or any other basis protected by law.



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