Cryptocurrency Support and Operations Coordinator

2 days ago


San Juan, National Capital Region, Philippines beBeeOperations Full time A$14,400 - A$19,200
Job Title
Cryptocurrency Operations Specialist
Job Overview
This role involves managing operational, marketing, and customer support tasks for a rapidly expanding cryptocurrency exchange. The ideal candidate will have experience in cryptocurrency or blockchain and excellent written English skills.

To succeed in this role, you will be responsible for managing our social media presence, creating and scheduling posts to engage the community and promote our brand. You will also assist with booking and optimizing digital ads on platforms like Google, Facebook, and crypto networks. Additionally, you will provide professional customer support via email, chat, and social media channels, and participate in user testing, report bugs, and suggest improvements for platform updates. Furthermore, you will keep updated on crypto trends, competitors, and regulatory changes, and support administrative tasks, data entry, and process documentation.
Requirements
  • Bachelor's degree in Finance, Marketing, IT, Business, or related field.
  • At least 1 year of experience in cryptocurrency or blockchain, with familiarity in exchange, trading, or DeFi preferred.
  • Excellent written English skills for customer communication and social media.
  • Basic knowledge of digital advertising platforms like Facebook Ads and Google Ads.
  • Proficiency with CRM tools, social media scheduling, and troubleshooting basic tech issues.
Preferred Skills
  • Experience with customer support platforms such as Freshdesk or Zendesk.
  • Graphic design or video editing skills using Canva, CapCut, etc.
  • Knowledge of SEO and content marketing.


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