Customer Support Specialist

2 days ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeCustomerService Full time ₱1,500,000 - ₱2,500,000
Job Description

We are seeking a professional to interact with customers, address inquiries, and resolve complaints related to clients' products and services.

In this role, you will collaborate with internal and external teams to handle customer needs, providing excellent service in a timely and professional manner.

You will work with various tools and databases to review data and execute processes defined by the client and/or management.


Key Responsibilities
  • Interact with customers to provide accurate, valid, and complete information with empathy, courtesy, and professionalism.
  • Perform problem tracking and ensure issues are properly documented, prioritized, tracked, and resolved.
  • Evaluate and escalate issues as necessary to meet internal and external expectations.
  • Implement assigned processes for the client and/or management.
  • Meet productivity targets.
  • Ensure quality targets are met.
  • Identify process deficiencies and report them for task execution accuracy.
  • Manage and finalize projects assigned by the client.
  • Collaborate with teams to complete projects.

Requirements

To succeed in this role, you should have:

  • A bachelor's degree in any field.
  • Customer service experience (email, phone, or chat support).
  • Basic knowledge of Salesforce and cloud-based applications.
  • Excellent reading comprehension, verbal, and written communication skills.
  • Ability to communicate complex ideas to customers verbally and in writing.
  • Aptitude to quickly learn new technology, systems, and applications.
  • Ability to accept feedback gracefully.
  • Intermediate understanding of Customer Experience best practices.

Benefits

We offer:

  • Private Health Insurance.
  • Work From Home options.
  • Training & Development opportunities.

  • Customer Support Specialist

    2 days ago

    Cagayan de Oro, Northern Mindanao, Philippines beBeeSupport Full time ₱1,600,000 - ₱2,900,000

    Customer Support SpecialistAbout the Role:We are seeking a detail-oriented and customer-focused individual to join our team as a Customer Support Specialist. This role involves processing refunds, creating shipping labels, and handling inbound customer calls.

  • Customer Support Specialist

    2 days ago

    Cagayan de Oro, Northern Mindanao, Philippines beBeeCustomerSupport Full time ₱2,400 - ₱3,800

    Job Title: Customer Support SpecialistWe are seeking a highly skilled and customer-obsessed individual to join our team as a Customer Support Specialist. This is a fantastic opportunity for someone who is passionate about delivering exceptional customer experiences and has a knack for problem-solving.About the Role:This role involves working closely with...

  • Customer Support Specialist

    2 days ago

    Cagayan de Oro, Northern Mindanao, Philippines beBeeCustomerSupport Full time ₱2,500,000 - ₱3,500,000

    Customer Support RoleWe seek a Customer Support Specialist to deliver exceptional customer interactions and foster trust with every engagement.Key Responsibilities:Engage with customers via chat, email or phone in a professional and friendly manner.Address inquiries related to product information, order tracking, returns and account concerns utilizing...

  • Customer Support Specialist

    2 days ago

    Cagayan de Oro, Northern Mindanao, Philippines beBeeSupporter Full time ₱400,000 - ₱800,000

    Customer Support RoleWe are seeking a skilled Customer Support Specialist to join our team. The ideal candidate will have excellent communication skills, be able to work independently, and have prior experience in a fast-paced customer service environment.This role involves responding to customer inquiries, resolving issues in a timely manner, and escalating...

  • Customer Support Specialist

    2 days ago

    Cagayan de Oro, Northern Mindanao, Philippines beBeeCustomerSupport Full time $25,000 - $40,000

    Job Title: Customer Support Specialist">Job Responsibilities:Deliver outstanding customer support through various communication channels, including emails and live chats.Maintain positive and long-lasting relationships with customers, ensuring their needs are met promptly and professionally.Meet team performance targets while staying up-to-date with the...

  • Remote Customer Support Specialist

    2 days ago

    Cagayan de Oro, Northern Mindanao, Philippines beBeeCustomer Full time ₱800,000 - ₱1,200,000

    Job OverviewA Customer Support Specialist role has become available within our organization.We are a remote, AI software and compliance operations platform startup that helps customers build, document, automate, and track recurring workflows.Our mission is to make work efficient, enjoyable, and error-free for teams worldwide. We value collaboration,...

  • Customer Support Specialist

    3 days ago

    Cagayan de Oro, Northern Mindanao, Philippines Atarim Full time

    OverviewAtarim.io is seeking an enthusiastic and driven Customer Support Specialist to join our dynamic team. As the first point of contact for our users, you will play a vital role in ensuring a seamless, positive experience for our global user base. Your ability to communicate clearly, demonstrate empathy toward customer needs, and deliver timely solutions...

  • Customer Support Representative

    2 days ago

    Cagayan de Oro, Northern Mindanao, Philippines beBeeCustomerSupport Full time $6,720

    Customer Support SpecialistThe role of a Customer Support Specialist involves providing exceptional customer service via email to ensure seamless communication and satisfaction.Respond to customer inquiries in a professional and timely mannerProcess orders efficiently and accurately into the systemMaintain accurate records and update customer information as...

  • Customer Service Representative

    1 day ago

    Cagayan de Oro, Northern Mindanao, Philippines Support Zebra Full time ₱12,000 - ₱16,000 per year

    Customer Care Representative - Sales AccountJoin our team and build a meaningful career in intellectual property protectionAre you a motivated, customer-focused professional with a knack for sales? We're looking for a Sales Agent to be part of our Trademarking and Copyrighting team, helping individuals and businesses safeguard their brands. If you have...

  • Customer Support Specialist

    2 days ago

    Cagayan de Oro, Northern Mindanao, Philippines beBeeImplementation Full time ₱7,200 - ₱9,600

    We are seeking an Implementation Specialist to join our growing team.This is a role that requires strong customer service and technical skills to ensure a seamless onboarding experience for our clients. The successful candidate will have excellent communication skills, both written and verbal, and be able to work independently with minimal supervision.Job...