Client Relationship Manager

2 days ago

Manila, National Capital Region, Philippines beBeeClinical Full time ₱6,000,000 - ₱8,000,000
Job Overview

The Care Account Specialist plays a vital role in delivering exceptional clinical services across onsite and virtual channels. This position requires expertise in clinical operations, client relationship management, and case management to bridge enterprise client expectations with internal clinical standards.

Key Responsibilities:
  1. Clinical Service Delivery (30%):
  • Ensure clinician rosters are filled and services delivered on time across onsite and virtual channels.
  • Manage transitions, escalations, and referrals for high-risk or complex cases.
  • Monitor clinical quality benchmarks for delivery operations, helpline, care navigation, and counselling teams.
Clinical Team Management & Quality (30%):
  • Be the people manager for assigned onsite or regional clinicians (counsellors and psychologists).
  • Monitor session quality, flag performance issues, and provide developmental feedback.
  • Conduct orientation and operational onboarding for new clinicians.
Cross-Functional Collaboration & Projects (10%):
  • Collaborate with other teams on improvements to service experience and workflows.
  • Engage in cross-country best practice exchange and maintain regional alignment.
Requirements:
  • Master's Degree (or equivalent) in Counselling, Clinical Psychology, or related mental health disciplines.
  • Professional registration with a relevant counselling/psychology board.
  • At least 3–5 years of post-graduate clinical experience.
  • Demonstrated experience in clinical operations, client relationship management, or case management.

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