Successful Client Relationship Manager

2 weeks ago

Manila, National Capital Region, Philippines beBeeCustomerSuccess Full time ₱3,600,000 - ₱6,000,000
Job Opportunity:

We are seeking a Customer Success Manager to join our team. The successful candidate will be responsible for ensuring customer success with our software & service.

About the Role:

This is a challenging and rewarding role that requires excellent communication skills, a passion for customer happiness, technology, and startups. As a trusted consultant to our customers, you will be responsible for building strong relationships and identifying ways we can support their growth.

Key Responsibilities:
  • Become the primary contact post-sales by conducting a thorough customer onboarding & customer education process.
  • Prepare the account to be billable by ensuring that the customer successfully starts with our service.
  • Build a goal plan for the customer, focused on short & long-term goals towards growth.
  • Proactively manage the relationship between our virtual assistants and your assigned clients.
  • Manage all inbound customer communications including: assistant quality, staff replacement, billing, sales, and technical inquiries.
Requirements:
  • A Bachelor's degree or higher.
  • Excellent written and spoken English communication skills.
  • At least a year of experience in client relationship management AND/OR project management.
  • Experience with process implementation is preferable but not required.
  • Comfortable with Mac, Windows, Chrome, iOS, Android, and video call communication tools (Zoom, Google Meet, etc).
  • Understanding of online software (SaaS) services and/or technology-based solutions.
  • Positive attitude with the desire to contribute to the success of the company and the ability to remain professional while under pressure.
Work Environment:
  • Fast reliable Internet connection & reliable electricity.
  • Professional microphone headset or functional computer microphone equivalent.
  • Clean & professional background/audio environment for video calls with customers.

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