Quality Excellence Manager

Quality Assurance ManagerA high-impact Quality Assurance Manager is sought to oversee the quality assurance program for a Lead Generation campaign. The ideal candidate will be a leader with a strong background in quality management, data analysis, and call center operations.Key ResponsibilitiesDevelop and implement quality assurance strategies, policies, and...

Empowering Quality ExcellenceJob Summary:We are seeking a highly skilled Quality Assurance Specialist to join our team. In this role, you will be responsible for evaluating and analyzing customer interactions to improve customer experience and satisfaction scores.As a Quality Assurance Specialist, you will have the opportunity to work onsite in Metro Manila...

Job Title:Learning & Quality Excellence Manager(with expertise in Customer Service, Sales, Operations & Training in 5-Star Hotels/Lifestyle Centers)Job Summary:We are seeking a dynamic and highly experienced Learning & Quality Excellence Manager to drive both employee development and service quality standards across the organization. With proven expertise in...

Quality:responsible in leading the end-to-end establishment and administration of the quality management framework anchored to drive operational excellence and service satisfaction of its customers and stakeholders.Main Tasks / Important Responsibilities and ResultsDevelop, implement, and maintain the Quality Management Framework to ensure compliance to...

Role DescriptionThis is a full-time role for a Senior Manager / Operations Excellence - Healthcare Account - PHRN. This hybrid role is located in Taguig, but some work from home is acceptable. The Senior Operations Manager will oversee day-to-day operations, manage a team of healthcare professionals, and ensure high-quality service delivery. Responsibilities...

Education:Preferably a 4-year college degree or equivalent.PHRN or USRN licensure is highly desirable.Experience:Minimum of 6 years' experience in operations excellence or business excellence roles/functions within the BPO industryMust have exposure to BPO healthcare accounts, specifically in Clinical Operations in leadership positions3 years in managerial...

As a senior-level HR professional, you will play a pivotal role in driving quality management excellence across multiple HR functions.The Quality Management Lead is responsible for creating, overseeing, and enhancing quality management standards to ensure effectiveness, compliance, and continuous improvement of HR processes.Key ResponsibilitiesDevelop,...

Quality Assurance ProfessionalWe are seeking a Quality Assurance Professional to play a key role in maintaining the established quality standards of our organization.The ideal candidate will champion technical standards and aesthetic appeal, develop and utilize their expertise as we gear towards digital transformation, and maximize career growth...

Job Description: JOB OVERVIEW: As a senior expert, youll manage leaders and high-performing teams to deliver to the standard the Company's Actuarial team has defined through years of excellent service while overseeing individual tasks, driving strategic initiatives, and various additional responsibilities. KEY RESPONSIBILITIES: Lead and support a...

Job Description:Identify process improvement opportunities Responsible to deliver benefit as per contractual productivity agreement with the client Create process improvement roadmap Build curated, market leading transformation solutions for the client working with cross-functional teams (internal and external) Adherence to internal protocol around...