Quality and Process Excellence Expert

1 day ago

Makati City, National Capital Region, Philippines ING Full time ₱900,000 - ₱1,200,000 per year

Quality:

responsible in leading the end-to-end establishment and administration of the quality management framework anchored to drive operational excellence and service satisfaction of its customers and stakeholders.

Main Tasks / Important Responsibilities and Results

Develop, implement, and maintain the Quality Management Framework to ensure compliance to regulatory requirements of G DPR and operational stand ards.

Establish quality objectives and metrics that align with CPS business goals / targets

Ensure the effectiveness of the QMF through monitoring, measuring, and reporting on the key performance indicators.

Collaborate with cross-functional & geographical teams to identify and mitigate quality risks

Drive root cause analysis and corrective actions to address quality issues and prevent their recurrence.

Recommend insights to CPS management team and work closely with business manager and process excellence lead to optimize people, process, technology and drive improved CPS performance.

Conduct trend analysis and work with employee journey experts to understand customer expectations to drive their satisfaction with CPS services .

Provide leadership and support for team specific quality audits and investigations .

Effectively communicate updates and developments with CPS members, stakeholders, and management . x

Produce statistical reports and insights on quality performance .

Implement quality policies and processes to ensure a positive and productive work environment .

Lead the weekly / bi-monthly / monthly quality reviews with teams and internal stakeholders .

Process Excellence:

Driving excellent Operations Management practices in accordance to I NG Hubs standard principles. Leading CPS wide process optimization and efficiency improvements using multiple methodologies including analytical process modelling, workflow design and automation.

You will intensively use LEAN Six Sigma principles and methodologies to provide trainings and ensure integrity and consistency in all initiatives and allocated tasks. You will work with operational teams within CPS to analyze, review, identify and document business process improvement opportunities .

General Responsibilities:

Act as a mentor and advocate to country stakeholders and CPS management team to promote and encourage continuous process improvement

Identif y , understand and managing inter project dependencies, risks and issues

Delivering progress status reporting to country stakeholders and CPS management team

Provide independent consultation and support in the delivery of CPS change opportunities and recommendations

Acting as a source of structured change management and process improvement expertise

Planning, coordinating, and consulting projects across CPS to ensure delivery in a consistent and effective manner

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