
Unlock Family Potential
2 days ago
We're seeking passionate and empathetic individuals to join our organization. This role is not a typical sales or customer success position.
You'll work with real families facing human problems, and your responsibility is to empower underserved families to access care.
Key Responsibilities:- Develop and drive the family empowerment function. Manage training pipelines for families and support best-in-class clinical training to care for others.
- Foster strong relationships with our families. Guide them through complex healthcare systems and be their biggest advocate during highs and lows.
- Collaborate with cross-functional teams across the organization. Be a critical voice for collaboration to advance our mission.
- Build a thriving community. Help coordinate events, introduce families to each other, and organize conversations that empower families to rely on one another.
- A relevant degree (Associate's or Bachelor's).
- A minimum of 1-4 years of experience in sales or customer success roles.
- Excellent project management and process execution skills. Ability to handle complex initiatives, set goals, and optimize workflows.
- Business analytics and performance measurement experience (or willingness to learn). Proficient with spreadsheets and growth dashboards.
- Deep empathy, tenacity, charisma, and patience.
- Families First: Redefining healthcare starts with how we treat the families we serve. We go above and beyond for every family, building strong relationships.
- Urgency with Precision: Millions of families await care. We match their urgency with our own, delivering exceptional care without compromise.
- Relentlessly Resourceful: We adapt quickly and make the most of limited time and resources, solving challenges with creativity to deliver results.
- Purpose with Positivity: We take our mission seriously while valuing people behind the work. Respect, kindness, and collaboration strengthen our team and the families we serve.
- Driven to Redefine What's Possible: We ask hard questions, challenge outdated systems, and find smarter, more compassionate ways to deliver care.
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