Ecommerce Service Expert

1 day ago

Angeles City, Central Luzon, Philippines beBeeCustomerSupport Full time ₱4,000,000 - ₱6,000,000

About Us

Our Platform Optimizes E-commerce Operations.

The Role: Customer Support Specialist

As a Customer Support Specialist, you will help our e-commerce clients understand, utilize, and troubleshoot our testing platform. Our team is dedicated to delivering exceptional customer experiences.

Responsibilities:
  • Deliver top-notch customer service by responding promptly to customer inquiries
  • Troubleshoot technical issues, identify root causes, and offer solutions or escalate when needed
  • Become a product expert so you can answer questions quickly and accurately
  • Manage multiple open customer conversations at a time
  • Own follow-ups and ensure all tickets are resolved in a timely manner
  • Collaborate with internal teams on escalated or complex issues
  • Spot trends in support issues and share insights with product, tech, and ops teams
  • Contribute to knowledge-sharing initiatives (documentation, training, etc.)
Requirements:
  • Proven experience in customer support or a related role
  • Excellent communication and problem-solving skills
  • You love helping people and can think critically
  • Comfortable juggling priorities and managing time effectively
  • Ability to multitask, stay organized, and prioritize tasks
  • Experience in e-commerce, SaaS, or analytics is beneficial
  • Familiarity with tools like Tableau, Looker, SQL, or BI platforms is an asset
What We Offer:
  • A competitive salary package
  • Flexible vacation and PTO policy

We are a remote company looking for an entry-level full-time Customer Support Specialist to join our team.

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