Expert Support Associate

2 weeks ago


Quezon City, National Capital Region, Philippines beBeeCustomerSupport Full time ₱1,200,000 - ₱2,400,000
Job Overview

The Procurement Specialist plays a vital role in ensuring the smooth operation of SAP Concur operations. Key responsibilities include providing technical and functional support to end-users, troubleshooting system errors, guiding users through Concur processes, and collaborating with internal teams.

Key Responsibilities:
  • Respond to and resolve user inquiries related to SAP Concur modules including expense submission, approvals, and reimbursements
  • Troubleshoot system errors, login issues, and workflow problems that hinder business productivity
  • Guide users through Concur processes such as travel planning, booking and expense tracking
  • Maintain accurate documentation of support tickets and resolutions for future reference
Requirements:
  • Minimum 3 years' experience in customer support or technical roles with proven problem-solving skills
  • Working knowledge of SAP Concur modules particularly Travel & Expense categories and processes
  • Familiarity with corporate travel policies, procedures, and regulations
  • Basic troubleshooting and issue resolution skills with ability to think critically and outside the box


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