Customer Support Associate

4 days ago

Manila, National Capital Region, Philippines beBeeProfessional Full time ₱40,000
Customer Support Associate

The primary function of this role is to provide exceptional customer service via live chat. This involves promptly and professionally responding to inquiries, addressing customer concerns, and ensuring a positive experience.

  • Deliver timely and accurate responses to customer inquiries through live chat.
  • Maintain a comprehensive knowledge base of products, services, and policies to ensure informed interactions.
  • Proactively identify and address potential issues to prevent escalation.
Key Responsibilities
  • Responding to customer inquiries and resolving issues in a timely manner.
  • Providing accurate information about products, services, and company policies.
  • Troubleshooting technical issues and offering step-by-step instructions for resolution.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a team environment.
  • Strong problem-solving and analytical skills.
Benefits

This role offers the opportunity to develop strong customer service skills, work with a dynamic team, and contribute to a positive customer experience.

Continuous Improvement

Regular training sessions and self-education opportunities are provided to enhance customer support abilities and stay up-to-date with industry trends.

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