Customer Success Associate

1 day ago

Manila, National Capital Region, Philippines beBeeDigital Full time $60,000 - $85,000
Customer Success Associate

This is a full-time, remote position that offers growth potential for the candidate to take on account management responsibilities after gaining sufficient product knowledge and experience.

Job Description:

We are seeking an experienced customer success associate to provide high-quality digital marketing support to our customers globally. The ideal candidate will have a minimum of 2 years in customer success, account management, or B2B client service experience.

Key Responsibilities:

  • Provide exceptional customer support via live chat, email, phone, and Zoom
  • Respond to customer inquiries about product details, technical support, billing issues, and more
  • Log support tickets corresponding to customer-reported incidents and update their status within the ticketing system
  • Gather customer feedback on reported issues and liaise with relevant departments for resolution

Additional Responsibilities:

  • Develop consultative relationships with assigned accounts and conduct training sessions to ensure consistent customer engagement and satisfaction
  • Assist with onboarding and training new customers to ensure they effectively utilize the platform and adhere to best practices
Required Skills and Qualifications:

To be successful in this role, you will need:

  • Minimum 2 years in customer success, account management, or B2B client service experience
  • Experience with ticketing and live chat support
  • Excellent verbal and written business communication skills in English
  • Excellent interpersonal skills and ability to manage customer escalations and challenging interactions
  • Advanced proficiency in Google Suite and Microsoft Office software
  • Excellent organizational skills with keen attention to detail
  • Good time management and prioritization skills
Bonus Points:

Candidates with the following skills will be given preference:

  • Experience in software support, especially SaaS
  • Familiarity with ticketing systems like Zendesk
  • Experience with CRM software such as Salesforce, Hubspot, or Pipedrive
  • Account management experience with a focus on client relations
  • Technological adeptness and knowledge of SEO, PR, and Digital Marketing
The Opportunity:

This role offers a unique opportunity for professional growth and development. We value potential as much as experience and encourage candidates who resonate with this role and our company culture to apply.

What We Offer:

We offer a competitive salary, paid in US dollars, and a range of benefits including opportunities for career advancement, professional development, and work-life balance.

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