Customer Support Associate

MOVE Your Business is proud to represent a U.S.-based client that is redefining the future of housing. Positioned at the heart of the fast-growing real estate industry, our client is making bold strides toward a visionary 2030 future. In this role, you'll have the opportunity to use your curiosity and passion to help shape the next generation of real estate analysts, advisors, and technologists.

On behalf of our client, we are seeking a Customer Support Associate who will serve as the first point of contact for customers and internal users seeking assistance with our client's suite of applications and services. The customer support will provide Level 1 support across multiple channels chat, phone, email, and web ensuring timely issue resolution and a consistently positive customer experience.

Benefits:

• Competitive salary
• Monthly Performance Incentive (only for full-time roles | based on given metrics |can range from $40 - $50)
• Strong support system
• Salary increase starting in your first year of employment (based on performance)
• Health benefit ($30/month)
• No computer activity monitoring
• Training materials for upskilling provided
• Paid holiday leaves (depending on the holidays that the client observes)
• Paid sick leaves (sick leave convertible to cash if perfect attendance)
• Paid planned leaves
• Internet Allowance ($25/month)

Key Responsibilities

• Customer Support & Issue Resolution

• Serve as the front-line support for all incoming customer inquiries via chat, phone, email, and web.

• Accurately troubleshoot, document, and resolve Level 1 support issues related to applications, reports, data, and training tools.

• Escalate unresolved or complex issues to the Senior Customer Support Manager or relevant internal teams.

• Case & System Management

• Maintain detailed and accurate case records within the CRM system (Salesforce).

• Follow internal processes for ticket tracking, issue escalation, and resolution documentation.

• Cross-Functional Collaboration

• Work closely with Product, Engineering, and Customer Success teams to ensure customer feedback is shared and addressed.

• Participate in cross-departmental initiatives to enhance the customer experience.

• Knowledge Management & Continuous Improvement

• Assist in developing and maintaining internal knowledge bases and external help resources.

• Stay current on product updates, tools, and industry best practices through ongoing training.

• Ad Hoc Support

• Perform other duties and special projects as assigned by management.

• Assist with temporary tasks or urgent requests to support operational needs.

Requirements

• 1+ years of client-facing experience, preferably in a B2B SaaS or technical support setting.
• Bachelor's degree in Business Administration, Communications, or a related fieldor equivalent experience.
• Excellent verbal and written communication skills with a strong customer-first mindset.
• Strong problem-solving skills and attention to detail; familiarity with working with data is a plus.
• Proficiency in Microsoft Office Suite, especially Excel.
• Experience with Salesforce or other CRM platforms is highly desirable.
• Self-starter who can work independently and collaboratively in a remote environment.

Working Hours:
Full Time (40 hours per week)

Monday through Friday 8 AM - 5 PM Pacific Time/Mountain Time

About Us:
MOVE Your Business
is an outsourcing company based in Southern California, dedicated to empowering both businesses and professionals. We connect growing companies with skilled virtual talent while creating meaningful, long-term opportunities for our team members. As a fast-growing player in the outsourcing space, we're committed to building partnerships that drive success and to fostering a supportive, inclusive environment where our people can thrive and grow with us.