
Customer Support Associate
4 days ago
As a Customer Support Associate, you will play a vital role in helping customers get the most value from our solutions by providing guidance on product usage, troubleshooting technical or functional issues, and delivering prompt, professional service. You will handle customer inquiries through phone, email, and other channels, contribute to the knowledge base with helpful resources, and proactively support clients to ensure a seamless experience. Our support team is known for responsiveness, accuracy, and customer focus and is dedicated to ensuring high levels of satisfaction and building lasting customer relationships.
Key Responsibilities
Ensure customer success by supporting customer stakeholders and end users
Develop an understanding of customer processes and standard operating procedures
Interact with customers via phone, email, web video conferencing, and ticketing platform to respond to inquiries and troubleshoot issues by analyzing the symptoms, identifying the root cause, and providing a solution
Document cases and customer interactions using our tracking system
Demonstrate responsiveness and sense of urgency in all customer interactions
Research issues by collaborating with your teammates when a solution is not readily available
Serve as a liaison between the customer and the customer success and engineering teams to resolve issues
Advocate for customers by coordinating and communicating suggestions for software enhancements
Stay current with application updates and demonstrate product expertise
Create, update, and maintain the resources in our Knowledge Base
Demonstrate a positive attitude and model professionalism in all contacts with internal and external customers
Work on special projects, as assigned
Skills and Experience
- A Bachelor's degree
3-5 years in SaaS customer service and support
Strong analytical skills
Knowledge and understanding of technology, online applications, and mobile software
Strong business acumen and project management skills
Strong written and verbal communication and interpersonal skills
Ability to build and manage relationships
Ability to prioritize, organize, and manage time effectively
Ability to successfully manage multiple projects and priorities in a fast-paced environment
Strong collaboration skills and ability to successfully partner with team members and clients
Strong computer skills, advanced MS excel skills, and both web-based and mobile applications.
-
Customer Support Associate
1 week ago
Manila, National Capital Region, Philippines Lone Wolf Technologies, Inc. Full time ₱400,000 - ₱600,000 per yearABOUT LONE WOLFWe're here to make real estate transactions simpler. We do that by providing a digital lead-to-close experience for agents, brokers, and their consumers. We've seen a lot of change over the past 30 years—but we've been here to support real estate from day one.With the diverse landscape of the real estate industry, we want diverse talent We...
-
Accounting Software Customer Support Associate
4 weeks ago
Manila, National Capital Region, Philippines Lone Wolf Technologies Inc. Full timeABOUT LONE WOLFWe're here to make real estate transactions simpler. We do that by providing a digital lead-to-close experience for agents, brokers, and their consumers. We've seen a lot of change over the past 30 years—but we've been here to support real estate from day one.With the diverse landscape of the real estate industry, we want diverse talent We...
-
Customer Success Associate
2 weeks ago
Manila, National Capital Region, Philippines Iron Mountain Full timeOverviewIron Mountain is seeking a Customer Success Associate to join our Digital Customer Success team. The CSA is a customer-centric position responsible for helping deliver high-quality customer service and success management through a round-robin assignment model. This position ensures each customer receives timely and personalized support, contributing...
-
Customer Service Associate
4 days ago
Manila, National Capital Region, Philippines Bosch Service Solutions, Inc. Full time $104,000 - $130,878 per yearCompany DescriptionAt Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join inand feel the difference.Established in 1985 as a monitoring center and provider of...
-
Technical Support Associate
4 days ago
Manila, National Capital Region, Philippines Zappy Full time $40,000 - $60,000 per yearJob Title: Technical Support Associate (Remote)Location: PhilippinesCompany: Zappy & Client CompaniesOverviewThe Technical Support Specialist provides expert technical assistance and support to internal teams and external clients. This role is responsible for troubleshooting technical issues with our clients product and service, assisting field technicians...
-
Product Support Associate
1 hour ago
Manila, National Capital Region, Philippines Thomson Reuters Full time ₱1,200,000 - ₱2,400,000 per yearProduct Support Associate, Operations Customer Service and SupportAre you passionate about solving complex technical challenges and delivering exceptional customer experiences? Imagine joining a dynamic team where your problem-solving skills and technical expertise directly impact customer satisfaction and the success of an industry leader—Thomson Reuters...
-
Customer Success Associate
2 weeks ago
Manila, National Capital Region, Philippines Instructure Full time ₱400,000 - ₱600,000 per yearAt Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate...
-
Product Support Associate
3 weeks ago
Manila, National Capital Region, Philippines Thomson Reuters Full timeJoin to apply for the Product Support Associate role at Thomson ReutersOverviewAs a Product Support Associate, you will be the go-to expert helping customers navigate our software and products in a collaborative, fast-paced environment within Thomson Reuters Legal division. You will solve complex technical challenges and deliver exceptional customer...
-
Mandarin Language Customer Support Associate
4 days ago
Manila, National Capital Region, Philippines Workstream Full time ₱250,000 - ₱450,000 per yearWorkstream is a mission-driven company building the all-in-one HR, payroll, and hiring platform for managing the hourly workforce. There are 2.7 billion hourly workers, making up 80% of the global workforce, but this market has been heavily underserved by technology and deserves better. Workstream has been purpose-built for the hourly workforce from day one...
-
Customer Relations Associate
4 days ago
Manila, National Capital Region, Philippines Credit Corp Inc Full time ₱500,000 - ₱1,000,000 per yearCustomer Relations Associate - CCFS CollectionsJob no: Work type: Full-time Location: Manila, Manila - Makati City Categories: Collections, Customer Service & Call CentreJoin our Credit Corp Financial Services (CCFS) Team today Be a Customer Relations Associate in collectionsWhat you will be doing • You will be the front line of our debt collection...