Phone Support Specialist

3 days ago


Cebu City, Central Visayas, Philippines Career Ways Full time

Looking for a new challenge in customer service? Do you enjoy working with people and finding solutions to their problems? We're looking for a Phone Support Specialist to join our team at Career Ways.

About the Role

In this role, you'll be responsible for providing top-notch customer service via phone calls. You'll need to be able to handle multiple conversations simultaneously, while also being empathetic and understanding of customers' concerns.

Main Responsibilities
  • Handle customer inquiries and resolve issues via phone calls
  • Maintain accurate records of customer interactions
  • Collaborate with team members to achieve sales and service goals
  • Participate in ongoing training and development programs
Requirements and Qualifications
  • At least 6 months of customer service experience
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • High school diploma or equivalent required
Benefits and Perks
  • Paid training program
  • HMO/Insurance benefits
  • Free medical exam as pre-employment requirement
  • Night differential
  • Monthly incentive bonus


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