Phone Etiquette Specialist

2 days ago


Cebu City, Central Visayas, Philippines Intellicare Full time
About Us

We are Intellicare, the country's premier HMO dedicated to providing holistic healthcare management solutions. Our mission is to deliver exceptional customer experiences while maintaining the highest ethical and performance standards.

Job Summary

This is a full-time hybrid position for a Customer Service Specialist, located in Cebu with the possibility of some work from home. The ideal candidate will have excellent customer support skills, a strong focus on customer experience, and the ability to adapt to changing needs and situations.

Key Responsibilities
  • Handling customer support inquiries and concerns
  • Maintaining phone etiquette and customer satisfaction standards
  • Delivering exceptional customer experiences
Requirements
  • Customer support and customer service skills
  • Excellent phone etiquette and customer satisfaction capabilities
  • Strong focus on customer experience
  • Ability to adapt to changing needs and situations
  • Effective communication and problem-solving skills
  • Experience in a healthcare or insurance environment is a plus
  • Minimum of a high school diploma or equivalent


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