Customer Support Professional

2 days ago


Cebu City, Central Visayas, Philippines Intellicare Full time
Role Overview

This is a full-time hybrid position for a Customer Service Specialist at Intellicare, located in Cebu with the possibility of some work from home. The primary responsibility will be to handle customer support, ensuring customer satisfaction, maintaining phone etiquette, and delivering exceptional customer experiences.

About Us

Intellicare is the country's premier HMO dedicated to providing a holistic approach to healthcare management. Committed to upholding the highest ethical and performance standards, we strive to make quality healthcare efficient, accessible, affordable, and compassionate for all individuals.

Key Responsibilities
  • Handling customer support inquiries and concerns
  • Maintaining phone etiquette and customer satisfaction standards
  • Delivering exceptional customer experiences

We are seeking a highly skilled and motivated individual to join our team as a Customer Service Specialist. If you possess excellent communication skills, a strong focus on customer experience, and the ability to adapt to changing needs and situations, we encourage you to apply.

Requirements
  • Customer support and customer service skills
  • Excellent phone etiquette and customer satisfaction capabilities
  • Strong focus on customer experience
  • Ability to adapt to changing needs and situations
  • Effective communication and problem-solving skills
  • Experience in a healthcare or insurance environment is a plus
  • Minimum of a high school diploma or equivalent


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