Phone Call Representative

2 days ago


Cebu City, Central Visayas, Philippines Staff Outsourcing Solutions Full time

Role Overview

We are seeking a skilled Phone Call Representative to join our team. In this role, you will be responsible for handling customer inquiries via phone calls and resolving issues efficiently and effectively. Your primary objective will be to provide timely and effective support to our customers, ensuring their satisfaction and loyalty.

Key Responsibilities

  • Handle customer inquiries via phone calls
  • Resolve customer issues efficiently and effectively
  • Collaborate with internal teams to resolve complex issues
  • Document customer interactions and feedback
  • Participate in ongoing training and development programs

Requirements

  • At least 6 months of experience in a customer service role
  • Excellent verbal and written communication skills in English
  • Average typing speed of 45-50 WPM
  • Knowledge of e-commerce and retailing is a plus
  • Ability to multitask and work under pressure
  • Fast learner and highly trainable with good analytical skills
  • Team player with excellent problem-solving skills
  • Knowledge of Microsoft Excel files
  • Willingness to work graveyard shifts, weekends, and holidays

What We Offer

As a Phone Call Representative at Staff Outsourcing Solutions, you can expect:

  • A competitive salary
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
  • The chance to work with a diverse range of clients and projects


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