Remote Guest Experience Manager

12 hours ago

Batangas, Calabarzon, Philippines beBeeManager Full time ₱6,000,000 - ₱9,999,999
Guest Experience Manager

We are seeking a skilled Guest Experience Manager to lead our remote guest experience team. As a key member of our operations, you will be responsible for delivering exceptional service to our guests.


Job Description:

The successful candidate will manage a team of guest experience specialists, ensuring they have the necessary tools and support to excel in their roles. You will oversee the day-to-day operations, handle escalated guest issues, and contribute to process improvements.


Key Responsibilities:
  • Lead a team of guest experience specialists to deliver exceptional service
  • Oversee guest communications and provide personalized support
  • Resolve escalated guest issues quickly and effectively
  • Manage reservations calendar and booking platforms
  • Support trust and safety tasks
  • Contribute to policy adherence and new tech implementation

Required Skills and Qualifications:
  • 3+ years of service industry experience
  • 2+ years of management experience, managing a customer service team or call center
  • Effective communication and organizational skills
  • Strong analytical, strategic, and collaborative skills
  • Demonstrated ability to write SOPs (standard operating procedures) and provide process improvements
  • Independent at handling all routine GX workflows

About Us:

We are a leading tech-enabled hotel and apartment hotel brand that has built a hospitality operating system to improve profitability while delivering a high-quality, digitally forward experience to guests.


Benefits:

Our company offers a range of benefits, including flexible working arrangements, opportunities for professional growth and development, and a dynamic work environment.

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