
Property Management and Guest Relations Specialist
4 days ago
Join our team as a Property Management and Guest Relations Specialist. This role involves overseeing day-to-day management of short-term rental properties, scheduling and managing cleaners, maintenance staff, and contractors.
Key Responsibilities:
- Property Management
- Guest Relations
As a Property Management and Guest Relations Specialist, you will be responsible for conducting quality checks to ensure property readiness, responding to guest inquiries, concerns, and reviews across various platforms, and ensuring compliance with local regulations.
Operational Systems and Financial Oversight
You will use software to manage bookings, calendars, messaging automations, and guest records, maintain and reconcile financial records, track expenses, generate financial reports, and assist with end-of-year documentation.
Marketing and Design Support
Assist in optimizing listing content, descriptions, and photography, design simple marketing assets and branded guest materials using tools like Canva, and help implement upselling strategies and guest experience enhancements.
Administrative and Process Management
Maintain SOPs for operations, cleaning, maintenance, and guest communication, track key performance metrics, coordinate calendar availability, and blackout dates across platforms.
Requirements
The ideal candidate should have experience using software, familiarization with vacation rental platforms, and design skills for marketing purposes.
Benefits
This role offers flexible working hours, competitive compensation, and opportunities for professional growth and development.
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Guest Service Supervisor
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