Life and Annuity Customer Service Specialist

4 days ago

Taguig, National Capital Region, Philippines beBeeCustomerService Full time ₱900,000 - ₱1,500,000
Customer Service Expert

We seek a seasoned professional to excel in customer service operations within the Life and Annuity domain. This role demands 3-6 years of experience and is based in our office, working night shifts.

Key Responsibilities:
  • Provide expert guidance on customer service processes within the Life and Annuity domain.
  • Analyze customer inquiries and issues, offering effective solutions that align with business objectives.
  • Collaborate with cross-functional teams to enhance service efficiency.
  • Develop strategies to optimize customer interactions and reduce response times.
  • Monitor and evaluate customer service performance metrics.
  • Conduct training sessions for team members.
  • Maintain up-to-date knowledge of industry trends and regulatory changes.
  • Assist in developing customer service policies and procedures.
  • Utilize data analytics to provide insights and recommendations.
Required Skills and Qualifications:
  • Possess in-depth knowledge of the Life and Annuity domain.
  • Demonstrate strong analytical skills.
  • Exhibit excellent communication skills.
  • Have proficiency in using customer service software and data analytics tools.
  • Display ability to work effectively in a night shift environment.

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