Optimizing Workforce Performance

21 hours ago

Pasay, National Capital Region, Philippines beBeeAnalyzer Full time ₱400,000 - ₱800,000

Workforce Optimization Analyst

We are seeking a skilled Workforce Optimization Analyst to join our team. The ideal candidate will have a strong background in workforce management and excellent analytical skills.

Job Description:

The Workforce Optimization Analyst will be responsible for providing vision and leadership to the Results organization in workforce management areas such as forecasting, scheduling, and analysis. This role will support processes to maximize workflow while minimizing client and customer dissatisfaction.

  • Maintain accurate forecasts, capacity plans, and schedule plans
  • Ensure that forecasts, capacity plans, and schedules are generated in a timely and precise fashion
  • Offer strategic recommendations to improve productivity while balancing service levels

Required Skills and Qualifications:

The successful candidate will have:

  • 2+ years previous Contact Center WFM experience
  • High proficiency with computers, Excellent knowledge and use of word processing, spreadsheets, and database systems
  • Broad knowledge of inbound contact center environment
  • Exceptional verbal and written communication skills
  • Ability to multi-task in a professional & courteous manner

Benefits:

As a valued member of our team, you will enjoy a competitive compensation package, comprehensive benefits, and opportunities for career growth and development.

About Us:

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs.

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