Workforce Manager

2 days ago

Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱900,000 - ₱1,200,000 per year

Workforce Manager (MOA Pasay) | Onsite

Work Setup: 100% Onsite
Location: MOA Pasay
Schedule: Monday - Friday, 5:00 AM - 4:00 PM (subject to change based on business needs; AU Program)

Responsibilities:

  • Develop month-wise, day-wise, and interval-wise forecasts, factoring in historical trends, seasonality, special events, churn/growth, weather patterns, and other variables.

  • Run short-term forecasts and adjust future volume projections as needed to maintain optimal staffing levels.

  • Create, maintain, and update the capacity plan, ensuring staffing, seating, and logistical requirements are met while balancing cost and performance.

  • Generate and review schedules to meet business requirements, ensuring superior customer service.

  • Lead and supervise a team of WFMs, driving engagement and ensuring SLA compliance across all accounts.

  • Manage service level performance by providing staffing, scheduling, and real-time adherence solutions.

  • Uphold Quality Information Security Management System principles to protect organizational assets.

  • Act as the primary point of contact for all WFM-related concerns.

Requirements:

  • Bachelors degree.

  • At least 3 years of experience as a Workforce Manager.

  • Proven expertise in forecasting, scheduling, and real-time management.

  • Strong organizational skills to meet critical deadlines.

  • High attention to detail and accuracy.

  • Excellent presentation, written, verbal, and email communication skills, with the ability to engage effectively at all levels.

  • Ability to work independently with minimal supervision.

  • Flexible to work shifting schedules, extended hours, and weekends as business needs dictate.

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