Senior Client Operations Director

3 days ago

Pulong Santa Cruz, Calabarzon, Philippines beBeeManager Full time ₱4,500,000 - ₱5,500,000
Job Description

The Training and Executive Operations Manager is a critical role that oversees the operational anchor of a high-performing team, ensuring seamless client delivery and exceptional service standards.

This role combines strategic leadership with hands-on execution, optimizing systems, driving performance, and scaling operations.

  • Own the end-to-end client lifecycle, from onboarding to ongoing relationship management, ensuring consistently exceptional service.
  • Monitor Executive Partner (EP) performance and operational KPIs, proactively identifying gaps and implementing corrective action.
  • Gather and analyze client feedback to anticipate needs, course-correct in real time, and drive continuous improvement.
  • Serve as the voice of the client internally, ensuring alignment between expectations and delivery outcomes.
Required Skills and Qualifications

To excel in this role, you will need:

  • 4+ years of experience in EA, Operations Manager, or Chief of Staff-type roles.
  • 1-2 years of experience mentoring or managing professionals in a team leadership capacity.
  • Proven stakeholder or client-facing communication experience.
  • Tech-fluent with Google Workspace, Notion, Slack, Zapier, Hubspot, and Outlook.
  • Autonomous, self-managed, and outcome-driven work style.
  • Fluent English communication (written and spoken).
  • Experience in async, remote team environments.
  • Comfort with change, ambiguity, and shifting priorities; operational agility.
Benefits

We offer:

  • Meaningful work & growth: delivering excellent client experiences.
  • Employees are our biggest asset: career and welfare support.
  • Global reach & local impact: work with global startups from home.
What We're Looking For

We're seeking an individual who can effectively manage multiple stakeholders, prioritize tasks, and maintain a focus on exceptional client service. If you have a passion for process optimization, are comfortable with ambiguity, and thrive in fast-paced environments, we'd love to hear from you.

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