Regional Partnership Leader

4 days ago

Manila, National Capital Region, Philippines beBeePartnership Full time ₱4,000,000 - ₱8,000,000
Job Overview:

The Role of Regional Partnership Lead entails acting as a primary point of contact for partners within a designated region, ensuring seamless and efficient establishment of partner locations. This position champions the success of partners and drives growth by fostering close collaboration with cross-functional teams and local management.

This role encompasses all aspects of the partner lifecycle, including centre setup, issue resolution, performance communication, and relationship management. It also facilitates continuous improvement of the new centre opening, partner onboarding process, and trading success.

Key Responsibilities:
  • Project Management and Facilitation:
    • Initiate and manage welcome calls with partners, cross-functional teams, and local management to ensure alignment and progress.
    • Establish and maintain regular project calls with IWG internal teams and partners to foster open communication and collaboration.
    • Maintain and distribute regular project meeting notes and actions to facilitate clear understanding and task assignment.
  • Partner Relationship Management:
    • Ownership of the partner relationship, responsible for developing and nurturing a beneficial and growing relationship with partners through proactive engagement and mutual value creation.
    • Establish and maintain effective communication cadence with partners, addressing their queries and needs in a timely manner.
    • Proactively address performance queries through regular communication with partners, ensuring clarity and transparency.
  • KPIs:
    • Opening Timing (Signing to Opening < 6 months).
    • NCO Performance (Opening > 30% Occupancy).
    • Trading Performance (Monthly Occupancy Growth +5%).
    • Partner NPS (Establish Baseline and Maintain NPS Above Base Trendline).
    • Account Growth (Establish Growth Targets per Region for Partner Accounts).

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