Anaplan Technical Specialist

7 days ago

Sorsogon, Bicol, Philippines beBeeAnaplan Full time ₱7,200 - ₱7,800
Anaplan Support Role Overview

This position involves providing top-notch support for Anaplan clients in a fast-paced environment.

As the primary point of contact, you will be responsible for resolving both technical and functional issues efficiently.

Key responsibilities include:

  • Client Inquiry Management: Act as the main liaison for client inquiries related to Anaplan.
  • Troubleshooting: Resolve both technical and functional issues in a timely manner.
  • Model Maintenance: Maintain and enhance supported Anaplan models.
  • Ticket Lifecycle Management: Manage support tickets from start to finish using internal tools and adhere to Service Level Agreements.
  • Collaboration: Work closely with consultants and technical teams on complex issues.
  • User Training: Deliver training sessions and promote best practices among client teams.
  • Knowledge Contribution: Contribute to an internal knowledge base and documentation.
  • Jr. Analyst Mentorship: Assist in onboarding and mentoring junior support analysts.
Requirements
  • Bachelor's Degree: A degree in business, Information Systems, Finance, or a related field is required.
  • Anaplan Certification: Certified in Anaplan Level 2 Model Building.
  • Support Experience: 2–4 years of experience in a support role for SaaS or enterprise platforms, preferably in a managed services or client-facing setting.
  • Anaplan Production Experience: Hands-on experience supporting Anaplan in a production environment.
  • Communication Skills: Strong communication, client engagement, and relationship management skills are essential.
  • Analytical Skills: Analytical and service-oriented with solid troubleshooting ability.

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