Guest Services Ambassador

7 hours ago

Manila, National Capital Region, Philippines beBeeAttendant Full time ₱15,000 - ₱25,000

Hotel Room Attendant Job Description

This role involves ensuring that hotel rooms are clean and comfortable for guests. Key responsibilities include cleaning and maintaining guest rooms, as well as delivering high-quality customer service.

Key Responsibilities:

  • Providing a high level of cleanliness and presentation in guest rooms, including dusting, vacuuming, and making beds
  • Delivering mini-bar products, fruits, and amenities to guest rooms according to established checklists and standards
  • Refilling general items and amenities in Floor Pantry and Mini-bar
  • Delivering special amenities and setting up guest rooms upon request, such as decorations on special occasions
  • Providing exceptional customer service, responding promptly to guests' needs and concerns, and handling guest complaints professionally and efficiently
  • Creatingservice orders necessary for any guest room facility that is defective, faulty and/or malfunctioning.

Requirements:

  • At least 1 year working experience of similar position
  • College graduate or 12 years of school education
  • Flexibility to accept assignment when required to assist with room cleaning and other tasks as maybe directed by immediate supervisors
  • Strong sense of teamwork and commitment to the team
  • Ability to move lifts, carry, push, pull and place objects on frequent basis without assistance
  • Ability to work on flexible shift including overnight, weekends and holiday on rotation basis and extended work hours when needed

Benefits:

  • Pleasant and friendly demeanor
  • Able to take ownership and displays initiative
  • Service oriented
  • Able to work independently
  • Energetic and proactive approach to work

Working Conditions:

  • Maintaining knowledge of the Hotel and guest rooms including facilities, restocking requirements and operations to ensure that guest queries can be answered or referred promptly
  • Reports any unusual or suspicious incidents, hazards or people, complaints and missing or damaged items in a timely and accurate manner
  • Participates actively in Health & Safety activities to ensure that workplace hazards are minimized and the health and safety of all employees is valued

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