Customer Service Team Lead

7 days ago

Tanauan, Calabarzon, Philippines beBeeSupport Full time $40,000 - $60,000
Job Description

Sales Support Specialist

  • You will be the main point of contact for customers throughout the lifecycle of a load.
  • Proactively communicate with customers on the status of their shipments and when issues arise.
  • Work cross-functionally with other departments to ensure loads are meeting OTP and OTD.
  • Handle Quote and Book tasks as required by the subset of customers assigned.
  • Assist with the scheduling / rescheduling of appointments as needed.
  • Perform scorecard audits - ensure both external and internal metrics are aligned.
  • Provide customer feedback to our engineering team to continuously improve our core technology to meet the needs of carriers and customers.
  • Process accessorials in a timely manner.
  • Assist with fixing RPM/FSC discrepancies for billing.
Requirements

Excellent Communication Skills

  • 9+ months work experience at a US logistics brokerage with shippers.
  • Experience with scheduling tasks a plus, but not required.
  • Experience with Quote & Book tasks a plus, but not required.
  • Strong attention to detail and shows proactiveness.
  • Analytical skills and solution-oriented mindset.
  • Able to quickly assess and resolve issues.
  • Ability to multitask and prioritize.
  • Able to maintain a level head in high-stress situations.
  • High level of autonomy.
  • Curious mindset.
Benefits

Competitive Compensation and Benefits

  • Competitive base salaries.
  • Loadie Time Off - PTO and sick days without a limit.
Others

Equal Opportunity Employer

  • We believe our biggest asset is our people.
  • We are proud to be an equal opportunity employer, hiring and developing individuals from diverse backgrounds and experiences to add to our collaborative culture.
  • At Loadsmart, we treat all candidates and employees with respect and do not discriminate in our recruiting, hiring, and promoting processes.

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