Customer Service Representative

6 days ago

Tanauan, Calabarzon, Philippines beBeeCommunication Full time $62,400 - $72,800
Job Title: Customer Service Representative

This role involves providing exceptional customer service, managing inbound and outbound calls, assisting in lead generation and consultation booking, and utilizing key tools to ensure smooth operations.

A strong communicator with excellent English language skills is required. Experience with Microsoft Office and CRM systems is preferred.

Key Responsibilities:
  • Manage inbound and outbound calls with customers and potential leads
  • Assist in lead generation and consultation booking
  • Provide excellent customer support through various communication channels
  • Utilize key tools such as Active Campaign (CRM), Front (communication hub), and MyContact Center (phone system) to ensure seamless operations
Requirements:
  • English fluency is required
  • Strong English communication skills, including the ability to understand a variety of accents
  • Experience with Microsoft Office and CRM systems (Active Campaign preferred)
Additional Requirements:
  • Must pass a typing test to assess written communication speed and accuracy
  • Submit a cover letter as part of the screening process

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