Team Lead Position

6 days ago

Tanauan, Calabarzon, Philippines beBeeLeader Full time $55,000 - $76,000
Customer Service Team Lead

We are seeking a highly skilled and experienced leader to oversee our customer service team.

Job Description:

The Customer Service Team Lead will be responsible for guiding the team towards success, ensuring exceptional service delivery, and driving business growth through effective leadership and management.

Key Responsibilities:
  • Minimum 3 years of leadership experience in customer service.
  • Proven background in e-commerce customer service, preferably with experience on Shopify, BigCommerce, or Amazon.
  • Strong English communication skills, both written and spoken.
  • Familiarity with support tools like G Suite, Zendesk, Freshdesk, Intercom, or Gorgias.
  • Track record in managing KPIs, attendance, and performance with precision.
Leadership Expectations:
  • Lead and monitor team performance to ensure KPIs are consistently met or exceeded.
  • Conduct regular coaching sessions and offer personalized guidance to help team members succeed.
  • Evaluate performance bi-annually and recommend opportunities for growth, promotions, or recognition.
Requirements:
  • Personal computer with at least an i5 processor (or equivalent).
  • Minimum 20 Mbps internet speed (both upload and download).

This is an opportunity to lead a team and contribute to the company's success. If you have the necessary skills and experience, we encourage you to apply.

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