Director of Player Support
5 days ago
Director of Player Support
Company OverviewAt Red Fu Entertainment Technologies Corp, we strive to provide an exceptional gaming experience for our players. As a key member of our team, you will play a crucial role in ensuring that our customers receive top-notch support and service.
SalaryThe estimated annual salary for this position is $65,000 - $85,000, depending on qualifications and experience.
Job DescriptionKey Responsibilities:
- Supervise and manage a team of Telephone Operators to ensure efficient and effective customer service.
- Ensure compliance with gaming regulations and company policies.
- Provide excellent customer service to players and respond to their inquiries and concerns.
- Answering and directing incoming calls, responding to player inquiries, and resolving issues in a timely and professional manner.
- Providing information on games, promotions, and events to players.
- Assisting players with account-related issues, such as password reset, deposit, and withdrawal.
- Escalating complex issues to the relevant department or supervisor.
- Maintaining accurate records of player interactions, including call logs and issue resolution.
- Collaborating with other departments, such as Customer Support and Marketing, to ensure a cohesive player experience.
- Staying up-to-date with game knowledge, promotions, and events to provide informed support to players.
To be successful in this role, you will need:
- A strong understanding of customer service principles and practices.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Knowledge of gaming regulations and company policies.
We offer a comprehensive benefits package, including:
- Competitive salary and bonus structure.
- Health, dental, and vision insurance.
- Retirement savings plan.
- Generous paid time off.
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