Director of Player Support

5 days ago


Taguig, National Capital Region, Philippines Red Fu Entertainment Technologies Corp Full time
Job Title

Director of Player Support

Company Overview

At Red Fu Entertainment Technologies Corp, we strive to provide an exceptional gaming experience for our players. As a key member of our team, you will play a crucial role in ensuring that our customers receive top-notch support and service.

Salary

The estimated annual salary for this position is $65,000 - $85,000, depending on qualifications and experience.

Job Description

Key Responsibilities:

  • Supervise and manage a team of Telephone Operators to ensure efficient and effective customer service.
  • Ensure compliance with gaming regulations and company policies.
  • Provide excellent customer service to players and respond to their inquiries and concerns.
  • Answering and directing incoming calls, responding to player inquiries, and resolving issues in a timely and professional manner.
  • Providing information on games, promotions, and events to players.
  • Assisting players with account-related issues, such as password reset, deposit, and withdrawal.
  • Escalating complex issues to the relevant department or supervisor.
  • Maintaining accurate records of player interactions, including call logs and issue resolution.
  • Collaborating with other departments, such as Customer Support and Marketing, to ensure a cohesive player experience.
  • Staying up-to-date with game knowledge, promotions, and events to provide informed support to players.
Required Skills and Qualifications

To be successful in this role, you will need:

  • A strong understanding of customer service principles and practices.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Knowledge of gaming regulations and company policies.
Benefits

We offer a comprehensive benefits package, including:

  • Competitive salary and bonus structure.
  • Health, dental, and vision insurance.
  • Retirement savings plan.
  • Generous paid time off.


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