IT Support Specialist

4 days ago

Cebu City, Central Visayas, Philippines beBeeSupport Full time ₱35,000 - ₱50,000
Job Summary

We seek a skilled IT professional to join our support team as an IT Service Desk Specialist.

Main Responsibilities
  • Provide primary contact for IT-related inquiries via phone, email, and chat.
  • Troubleshoot hardware, software, and network issues, offering step-by-step guidance to users.
  • Document all support interactions and resolutions in our ticketing system for analysis and quality assurance.
  • Configure new hardware, including desktops and laptops, and assist with software installation.
  • Monitor and prioritize support tickets to ensure timely resolution in accordance with service level agreements (SLAs).
  • Collaborate with higher-level IT staff to escalate complex issues when necessary and follow up on resolved tickets.
  • Maintain user documentation and knowledge base articles to enhance team efficiency and user self-service.

Requirements:

  • Minimum of 2 years of experience in an IT support or Service Desk role.
  • Cloud experience (any cloud such as AWS, Microsoft cloud, Google Cloud etc)
  • Linux / ubuntu knowledge
  • Microsoft 365 admin knowledge
  • Strong technical foundation in computer systems, operating systems, and software applications.
  • Excellent customer service skills and a passion for helping users resolve their issues.
  • Ability to clearly communicate technical information to non-technical users.
  • Experience with IT service management tools and ticketing systems.
  • Strong analytical and problem-solving abilities.

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