Senior Customer Experience Associate
6 days ago
We are seeking a problem solver with excellent communication skills to connect with customers and exceed their expectations.
The ideal candidate is passionate about delivering exceptional customer experiences, has the ability to figure out how things work, and can effectively prioritize and manage time while multitasking across systems and applications.
They will engage with customers, explaining step-by-step solutions with patience and an approach tailored to each individual. They should be solution-driven and able to discern when to provide compensation.
Additional desirable traits include knowledge of productivity software, experience with helpdesk tools, and interest in digital services with possible previous experience leading online clients.
Key Skills and Qualifications- Strong spoken and written English (C1 level)
- Minimum 1 year professional customer service experience or equivalent customer-facing role
- Experience supporting customers via email, chat, or phone
- Passion for customer service and ownership of the customer experience
- Able to tailor communication style to different audiences
- Self-management and independent work in fast-paced environments
- Organized, detail-oriented, and able to recognize patterns
Our company prioritizes employees' safety and well-being, striving to maintain continuous employment during uncertain times.
Employees benefit from a supportive work environment that encourages growth and development.
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