Business Excellence Transformation Lead

2 days ago


Taguig, National Capital Region, Philippines Gratitude Philippines Full time
Job Title: Business Transformation Senior Manager

Gratitude Philippines is seeking a highly skilled Business Transformation Senior Manager to join our team. As a key member of our organization, you will play a crucial role in driving business excellence and operational improvement initiatives.

Responsibilities:
  • Facilitate process improvement and assist business owners in enhancing existing process performance through analysis, experience, and employee input in a project environment.
  • Develop and deliver Operational/Delivery Excellence training and coach on business excellence principles to ensure seamless implementation.
  • Collaborate with the organization to create, monitor, measure, and analyze standardized processes, ensuring efficiency and effectiveness.
  • Support the development and implementation of a formal management review of Key Performance/Operating results, and train and coach all functional areas on measurement principles.
  • Provide support/input to weekly and/or monthly Key Performance Indicator (KPI) reports and review meetings to ensure data-driven decision making.
  • Facilitate and/or participate in cross-functional Process Improvement Initiatives and root cause analysis to identify and address areas for improvement.
  • Implement strategic quality direction into operational guidelines and practices, supporting the ongoing expansion of the quality culture across the organization.
  • Develop and maintain support assets, such as tracking tools for operational excellence success stories and root cause/lessons learned from actual delivery experiences.
  • Communicate key quality issues and business opportunities to key management stakeholders, ensuring informed decision making.
Requirements:
  • Local preference, but open to non-local candidates.
  • Black Belt Trained or Certified with relevant experience in AI and RPA.
  • 15+ years of overall experience in Business Excellence under BPO or Shared Services industry.
  • At least 10 years of experience in a leadership position.


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