Business Excellence Leader
4 weeks ago
We are seeking a seasoned Business Excellence Leader to join our team at TASQ Staffing Solutions. In this role, you will be responsible for facilitating process improvement and assisting business owners in enhancing existing process performance through analysis, experience, and employee input in a project environment.
Key Responsibilities- Develop and deliver Operational/Delivery Excellence training and coach on business excellence principles to drive cultural transformation.
- Collaborate with the organization to create, monitor, measure, and analyze standardized processes, ensuring seamless execution and continuous improvement.
- Support the development and implementation of a formal management review of Key Performance/Operating results, training and coaching all functional areas on measurement principles.
- Provide input to weekly and/or monthly Key Performance Indicator (KPI) reports and review meetings, ensuring data-driven decision-making.
- Facilitate and/or participate in cross-functional Process Improvement Initiatives and root cause analysis to drive business excellence.
- Implement strategic quality direction into operational guidelines and practices, supporting the expansion of the quality culture across the organization.
- Develop and maintain support assets, such as tracking tools for operational excellence success stories and root cause/lessons learned from actual delivery experiences.
- Communicate key quality issues and business opportunities to senior management stakeholders, ensuring informed decision-making.
- Local preference, open to non-local candidates.
- Black Belt trained or certified with relevant experience in AI and RPA.
- 15+ years of overall experience in Business Excellence under BPO or Shared Services industry.
- At least 10 years of experience in a leadership position.
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