Business Excellence Director

4 weeks ago


Taguig, National Capital Region, Philippines Neksjob Corporation Full time
Job Summary

We are seeking a highly experienced Business Transformation Senior Manager to join our team at Neksjob Corporation. The ideal candidate will have a strong background in business excellence, process improvement, and leadership.

Key Responsibilities
  • Facilitate process improvement initiatives and assist business owners in enhancing existing process performance through analysis, experience, and employee input in a project environment.
  • Develop and deliver Operational/Delivery Excellence training and coach on business excellence principles to various functional areas.
  • Support the development and implementation of standardized processes, monitoring, measurement, and analysis.
  • Provide support/input to weekly and/or monthly Key Performance Indicator (KPI) reports and review meetings.
  • Facilitate and/or participate in cross-functional Process Improvement Initiatives and root cause analysis.
  • Implement strategic quality direction into operational guidelines and practices and support the expansion of the quality culture across the organization.
  • Develop and maintain support assets, such as tracking tools for operational excellence success stories and root cause/lessons learned from actual delivery experiences.
  • Communicate key quality issues and business opportunities to senior management stakeholders.
Requirements
  • Black Belt Trained or Certified with relevant experience in AI and RPA.
  • 15+ years of overall experience in Business Excellence under BPO or Shared Services industry.
  • At least 10 years of experience in a leadership position.
Preferred Qualifications
  • Local Preferred - Open to Non-Local.


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