Multilingual Customer Service Representative
2 days ago
Delivering Exceptional Customer Support in Both English and Spanish
Job Description:As a bilingual customer support specialist, you will play a vital role in delivering exceptional service to clients in both languages. If you are fluent in both languages and have a passion for helping others, we encourage you to apply.
This position requires the ability to communicate effectively with customers in both English and Spanish, handling inbound and outbound calls, providing clear and accurate communication, and assisting with billing inquiries, account updates, and general support.
Key Responsibilities:- Manage inbound and outbound calls in both Spanish and English.
- Provide clear and accurate communication across both languages.
- Assist customers with billing inquiries, account updates, and general support.
- Document customer interactions with precision and attention to detail.
- Escalate complex issues to the appropriate teams when necessary.
- Achieve daily and monthly performance targets.
- Must be 18 years or older.
- High school diploma or GED.
- Bilingual fluency in English and Spanish (spoken and written).
- Strong listening and interpersonal communication skills.
- Ability to work flexible shifts, including weekends and holidays.
- Excellent attention to detail and organizational abilities.
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