Customer Service Expert

2 days ago

Angeles City, Central Luzon, Philippines beBeeCustomerExperience Full time ₱150,000 - ₱300,000
Remote Call Center Representative Job Description

Angeles City, PH
• Full-Time
• Hourly

We are seeking a highly skilled Remote Call Center Representative to support our inbound and outbound customer service initiatives. As a key member of our team, you will handle incoming inquiries, proactively reach out to existing customers, and promote new products and services all while delivering exceptional service.

This is a fantastic opportunity to contribute to high-impact projects with some of the world's most iconic brands. If you’re a natural problem solver who thrives on creating memorable customer experiences, we’d love to hear from you.

Responsibilities:

  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.
Requirements

To be successful in this role, you must have:

  • A strong command of the English language.
  • Previous call center experience.
  • Work-from-home experience.
  • A high-speed internet connection.
  • A quiet and dedicated workspace.
  • The ability to multitask and self-manage effectively.
Benefits

We offer a competitive compensation package, including:

  • HMO coverage.
  • Rice, clothing, laundry, and meal allowances.
  • Performance and loyalty bonuses.
  • Frequent disinfection and fogging of the workplace.
  • Employee shuttle services.
  • Company retreats and off-site events.
About Us

We are a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We pride ourselves on our commitment to excellence and our dedication to providing exceptional customer experiences.

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