Lead Technical Service Representative

1 week ago

Hagonoy, Central Luzon, Philippines beBeeTechnical Full time ₱320,000 - ₱450,000
Senior Technical Support Advocate

We are seeking a skilled Senior Technical Support Advocate to provide top-notch technical support to our customers.

The ideal candidate will have excellent analytical and critical thinking skills, with the ability to make fact-based decisions and work effectively in a dynamic environment.

Key responsibilities include:

  • Providing timely and professional technical support via phone, email, and chat
  • Responding to customer inquiries and alerts efficiently
  • Diagnosing and resolving technical issues accurately and promptly
  • Escalating complex issues to higher-level support as needed
  • Staying up-to-date with ever-changing technologies and adapting quickly to process changes

We value curiosity, authenticity, and empathy in our team members. The successful candidate will be proficient in English written and spoken, with a strong analytical and critical thinking skillset, and the ability to thrive in a remote team environment.

Additional requirements include:

  • Collaborating with the team on initiatives and projects
  • Identifying areas of opportunity to contribute to the team's growth
  • Sharing valuable customer insights with the team to improve education and experience

Benefits include private health insurance, paid time off, and training and development opportunities.

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