ServiceNow Technical Lead

1 week ago

Hagonoy, Central Luzon, Philippines beBeeLeadership Full time $104,000 - $143,000
Job Description

We are seeking a highly skilled ServiceNow Technical Lead to oversee the implementation, customization, and maintenance of our ServiceNow instance. This individual will be responsible for providing technical guidance, support, and expertise to ensure seamless delivery of our IT services.

Key Responsibilities:
  • Develop and implement ServiceNow configurations, customizations, and integrations to meet business requirements.
  • Liaise with stakeholders to gather business requirements, define solutions, and provide technical input.
  • Provide advanced-level assistance to ServiceNow administrators for day-to-day operations and support cases.
  • Collaborate with cross-functional teams to develop and deploy new integrations with internal/external systems.
Requirements:
  • Bachelor's degree in technology or equivalent experience required.
  • 6-8+ years in an IT environment with strong IT Service Management experience and a solid understanding of ITIL.
  • 5-7+ years of ServiceNow experience in administration, configurations, customizations, development, enhancements, troubleshooting, end-user support, platform updates, and maintenance.
  • Mastery of ServiceNow Core Modules, including ITSM (Incident, Problem, Change, Knowledge, and Request) and ITAM (including CMDB and HAM).
  • Strong understanding of CSDM and CMDB, including integrating and importing data using asset discovery tools.
  • Experience with full project life cycle development for systems and applications.
Technical Knowledge & Skills:
  • ServiceNow CSA certification essential.
  • Advanced knowledge of ServiceNow Administration, including release/patch notes, impact assessment, clone down, managing upgrade schedules.
  • Strong analytical and critical thinking skills, and a passion for continuous improvement.
  • Self-motivated, detail-oriented, and organized. Able to multitask, prioritize, and be flexible to meet changing priorities and challenges.
Other Competencies:
  • Excellent communication (oral and written) skills.
  • Ability to work effectively with geographically dispersed clients/users.
  • Flexibility to take on tasks outside of own area and to assist the team is a key success factor.

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