Service Representative

1 week ago


Hagonoy, Central Luzon, Philippines beBeeCustomer Full time ₱200,000 - ₱300,000
Job Description:

MCI is a leading provider of tailored solutions to meet the diverse needs of clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are seeking a friendly and reliable customer service representative to support our clients in a contact center. The ideal candidate will handle customer inquiries, resolve issues, and ensure a smooth and satisfying customer experience.

The successful candidate must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Key Responsibilities:
  • Handle inbound calls, emails, or chats from customers.
  • Provide accurate information about products, services, and billing.
  • Resolve customer complaints and escalate when necessary.
  • Maintain detailed records of customer interactions.
  • Follow company procedures and compliance guidelines.
  • Meet performance goals related to quality, efficiency, and customer satisfaction.
  • Participate in training and coaching to improve service delivery.
Candidate Qualifications:
  • Must be 18 years or older
  • High school diploma or equivalent
  • 1+ years of customer service experience, preferably in a contact center.
  • Strong communication and interpersonal skills.
  • Ability to multitask and work in a fast-paced environment.
  • Familiarity with CRM systems and call center tools.
  • Fluent in English and Spanish


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