Customer Service Agent

2 days ago

Calamba, Calabarzon, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000

Are you a problem solver who thrives on creating memorable customer experiences?

We're looking for an enthusiastic Customer Service Agent to support our client's customer service initiatives.

In this role, you'll assist customers with enquiries and provide excellent service, handling inbound and outbound calls professionally and efficiently.

You'll also research and retrieve information across systems to support customer needs, accurately document interactions and process claims.

Additionally, you'll guide customers through options to find the best solutions, follow scripts, policies, and procedures while using available resources, and protect customer privacy and handle sensitive information appropriately.

To be successful in this role, you'll need:

  • A high-speed internet connection
  • An appropriate, quiet work environment
  • Strong command of the English language
  • Work-from-home experience

Candidates must have prior call center experience, a high school diploma or equivalent, and strong proficiency in English, both written and spoken.

Key Responsibilities

Key Responsibilities:

  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.
Candidate Qualifications

Qualifications:

  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills

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